Frequently Asked Questions (FAQs)
Thank you for visiting MogokHome.com. Please see below for the frequently asked questions.
1. How do I place an order?
Placing an order is simple at MogokHome.com. There are easy ways you can place your order.
Shopping online at MogokHome.com is the most convenient option while it is safe and private. Netscape's Secure Socket Layer (SSL) technology is used to encrypt the information you submit when you place your order. The information is encrypted on your computer, transmitted over the Internet as encrypted code, and decoded on MogokHome.com's secure server.
Shopping Cart Process:
When you select a product you would like to purchase, click on the "Add to Cart" button. The "Add to Cart" button can be found on any product detail page. After adding the product to your cart, if you would like to continue shopping, select the "Continue Shopping" button. When you have selected all items for purchase, choose the "Check Out" button, to complete your purchase.
We have a number of convenient payment choices available. They are:
Order By Phone: Call us at 978-905-8900. If you know the items you'd like to purchase, please have the item numbers handy, and we will be happy to assist you.
Sales tax: Items that are shipped to Arizona and Massachusetts state customers are subject to tax at the appropriate state and local rate.
2. What forms of payment do you accept?
We currently accept Visa, MasterCard, American Express, Discover Card, and Paypal.
Credit Card Payments: When paying by credit card you will be asked to specify your payment type and enter your credit card information during the "Check Out" process. You must enter the proper billing name and address for your credit card, plus your CVV (secruity code), in order for your order to be processed. If you are shipping to an address other than your billing address, you may have to approve that shipping address with your credit card company in order for us to be authorized to ship to a different address than the billing address for your credit card. Non US credit cards will require additional address and security verification information in order for your order to be processed.
We do not accept order placed with international credit cards. Orders with a billing address outside of the USA will be cancelled and refunded. You may use a verified PayPal account to place an order using an international card.
3. What is Mogok International's commitment to value?
Mogok International is dedicated to providing the highest value for our customers. We pride ourselves on offering our customers better prices than our competitors. Whenever possible, we make special offers on select products in an effort to provide greater value. Please read the terms and requirements on special offers as they will determine eligibility and provide detailed instructions to claim the offers.
4. Do you offer Free Shipping?
Yes. In order for your order to qualify for free shipping, order total must be $99 or more, can not be more than 10 pounds.
5. How can I check my Order Status?
You will receive an email with tracking information that you can use to follow your order once your order is shipped.
What is your Shipping and Return Policy?
7. Will I be charged sales tax?
MogokHome.com is required to charge sales tax on nonprescription orders shipped to addresses in the State of Arizona and Massachusetts, the location of our Corporate offices. The taxes that appear at checkout are approximate applied to your order will match the current rate at the location of our offices. Therefore, the tax rate applied to your order may be different from your local rate.
8. Do you have mailing lists?
Yes, we have several mailing lists for you to join! To subscribe, visit MogokHome.com and scroll down to the bottom right where it says "Join our mailing list". Enter the email address and hit "subscribe now." We will keep you up to date on all of our latest specials, (weekly and seasonal) along with other helpful information.
9. What is your cancellation policy?
You may cancel your order within 2 hours of checkout. If you cancel your order after 2 hours, we will do our best to cancel the order but cannot guarantee that we will be able to stop shipment. Once your items have shipped, the order cannot be canceled. Please see the cancellation policy to learn more.
10. I don't see a product that I would like on MogokHome.com Can you add it to your site?
Thanks for helping us serve you better by providing you with more products that you want! To request an item, please submit your request by emailing firstname.lastname@example.org. Unfortunately, due to the volume of requests we receive, we cannot respond to individual requests, but check back soon to see if the item has been added because we add new products daily.